Returns on orders can only be made under the following conditions:
- Upon receiving a different product other than that ordered through fault of the company.
- Upon receiving faulty products or products showing natural wear.
In the event of any of the above, clients wishing to return the products, must do so within 14 days from the delivery date and after informing the company.
The company will accept returns when, apart from the above, the following terms are also met.
- The product is returned in safe packaging and is accompanied by the relevant sales receipt and invoice.
- The product is returned by courier. In the event of the product being lost in transit, the Customer cannot be credited the relevant refund. The Company does not accept responsibility for products that go missing during the return process.
- The product must be in the same condition as it was when received by the Customer; complete and without damage.
Upon receipt, the product will be examined by the Company to certify the mistake or the fault as described above. On condition that the products have been received and examined by the Company and a mistake or fault has been identified, the goods will be replaced by an identical product, or in the event of unavailability, it will be replaced by another product of equal quality and price. In the event of the customer not wishing a replacement, the Customer will be reimbursed financially to the value of the original purchase. The reimbursement will be done in the same way as the initial payment was made to the Company. Provided that the Company verified a mistake or fault as described above, and that all the above conditions have been met, the costs incurred for the return and the replacement of the products towards the client, will be met by the Company provided that the client uses the same courier service for the return of the products as the one used for its delivery.
Right to cancel – return the purchases
A Customer has a right, for any reason, to return distance purchases within 14 days from the delivery date. If the said order is for a large number of goods on the same invoice from the last delivery and if it involves a number of regular consecutive deliveries, from the first delivery. The period of 14 days expires 14 days from the day you received your goods. If this period expires on a non-working day, your deadline is extended till the next working day.
How to cancel a purchase
You must unequivocally inform the trader of your decision to cancel the purchase. It is not enough to just send the goods back. A withdrawal declaration (withdrawal form) must be filed and the Company is obliged to confirm the receipt of such declaration as soon as it is received. The Company has no liability if said declaration is not received. In the event of a customer not receiving confirmation of the receipt of the declaration, he/she is obliged to inform the Company immediately, as there could be a problem with the contact information the Customer has declared. The Company assumes no responsibility in the event that the customer mistakenly enters incorrect contact details and in so doing, making contact with him futile.
The customer must return the product in the exact state that it was received with all the forms that accompanied it and its packaging in excellent condition with a copy of the sales receipt and the invoice. The Customer must pay the costs for any shipping expenses incurred for delivering the item to the Customer and the costs of returning the goods. No refund on shipping.
You must send the unused goods back within 14 days from the day you inform the trader of your decision to cancel the purchase (withdrawal declaration).
Following the withdrawal declaration, the Company is obliged to reimburse the Customer within 14 days from the return of the goods, but can delay refunding you if we have not received the goods.
The Customer will be refunded in the same way as the original payment was made. The Company, once notified, shall not be liable for the way and the time it initiates reimbursement. Exceptions to the right of withdrawal are adopted as outlined out in the Consumer Rights Law of 2013 (N. 133 (I) / 2013) (which are presently in force)
The Customer is obliged to compensate the Company if he/she used any means other than those deemed necessary to determine the nature, characteristics and the function of the products during the time elapsed before cancelling the order.
In the event that the products are returned damaged or incomplete, the online store has the right to demand compensation from the customer, to the amount of which will be determined by the condition of the goods. The claims are to be unilaterally and unconditionally settled either partially or in full by the client.