Terms and Conditions
Access to and use of www.retrovi.com and the products and services available through this Website (collectively, the “Website”, “us”, “we”) are subject to the following terms, conditions and notices (the “Terms and Conditions”).
By using the Services, you are agreeing to all of the Terms and Conditions, as may be updated by us from time to time. All orders placed by you via the website and our deliveries and services are exclusively subject to the following general terms and conditions, in the version that is valid at the time of the order. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions. We may modify the Terms and Conditions from time to time without any notice. Please read the Terms and Conditions and check back often. If you do not agree to any change to the Terms and Conditions then you must immediately stop using the Site. The continued use of the website even after any changes means the unconditional acceptance by the visitor / user / client of these terms. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
When we refer to “we”, “us” or “our”, we mean “retrovi”. Where we refer to “you” or “your” or “the client” or “user” or “visitor” we mean you, the person using the Services.
The present Terms and Conditions apply to the goods sold by the company under the name Retrovi Limited Which is based in Nicosia, 1 Diogenous Street, 2404 Egkomi with VAT registration CY10361407Z and registration number HE361407, from its Online Shop www.retrovi.com (hereafter ‘Online Shop’)
The nullification of any Terms, do not in turn nullify the remaining terms. The Company, in the event of not exercising its rights as specified by the terms, does in no way imply that the company has waived its right to exercise such rights. The Company is not responsible for violation of these Terms owing to force majeure; for example extreme weather conditions.
The Company, within the context of good faith is not responsible and is not bound by electronic data entries made in error by common practice and, shall be entitled to make the necessary corrections whenever their presence is noticed.
Registration or Log In
The user of the online shop (hereafter ‘User’), will before proceeding with the order, register with the Online Shop or can connect to the website and proceed to order as a guest.
In order to register or log in to the Online Shop, the User is required to submit their full name and surname, shipping address, contact number and email address. Additionally, in order to register, a password will be required which the User should keep secret and safe. This information will be treated with the strictest of confidence.
The Company reserves the right to use this information to inform Online Shop Clients or registered users of new products and promotions. Any User wishing to cancel their registration to the e-mail mailing list, can do so by sending an e-mail to [email protected], requesting to be removed from the list or for supplying new personal details.
The Company must immediately be informed if the User loses or suspects that their unique user code has been compromised.
Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
ELIGIBILITY TO PURCHASE
In order to make purchases on the Site you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable by PAY PAL. The Site is available only to individuals who meet the retrovi terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to retrovi, whose applications are acceptable to retrovi and who have authorized retrovi to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, retrovi reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where retrovi feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Orders through the Online Shop are considered as distance sales contracts and are governed within the legal framework of the Law on Consumer Rights Law of 2013 (N. 133 (I) / 2013) (in force at present) and of the e-Commerce Law: L156(I)/2004.
The company endeavors to provide a high quality of service however it cannot exclude cases of incorrect item descriptions and prices.
All or some of the prices on the Online Shop will vary and will only be available through purchases from the Online Shop. The Online Shop reserves the right to change prices without prior notice. The Client will always be charged the price marked on the relevant lists for this product at the time of order.
Prices are given in Euro, payments and refunds are invoiced in Euro and are final (Prices include VAT).
Product photographs are representative and do not bind the Company in any manner.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
Retrovi will store a record of your transactions for a minimum of one year.
Orders from the Online Shop require the following:
- The order with the necessary details
- The unconditional acceptance of the terms of the sales contract and user terms, especially in collection and where necessary the use of personal information.
The User of the Online Shop may use PayPal to complete their purchases. The Company does not collect or save credit/debit card details.
When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to retrovi.com. Payment will be debited and cleared from your account upon dispatch of your order by Retrovi. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Retrovi, we will not be liable for any delay or non-delivery.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
The Company does not in any way collect or store your credit/debit card details.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email (to the e-mail address provided by the client) acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
The Client must ensure that he can be reached by e-mail throughout the transaction procedure. These mails cannot be disabled.
If the Client does not receive an e-mail or telephonic confirmation of the order from the Company, the Client is obliged to inform the Company immediately as there could be a problem with the contact details provided by the Client. The Company does not take responsibility for any incorrect information provided by the Client resulting in a lack of communication. The Company issues sales invoices and receipts for all its online sales and is sent to the Client with their order.
We reserve the right not to accept an order in the event that; we are unable to obtain authorization for payment, shipping restrictions apply to a particular item, the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, you do not meet the eligibility criteria set out within the Terms and Conditions.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether that merchandise has been sold or not , removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
The products will be shipped to the address provided by the Client when completing the order. The items will be shipped by Fedex. We aim to deliver your chosen items to the place and person of your choice in the shortest possible time. Delivery times may vary depending on the availability of the products and your delivery address. Delivery times are estimates only and cannot be guaranteed. We will try to ensure that your order is delivered by the date stated but there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales. If you have not received the Goods within 4 days (Cyprus local deliveries) or 10 days (deliveries outside Cyprus), please contact us.
If no one is available at your address to take delivery, our delivery partner will leave you a note and you will need to contact them to rearrange delivery.
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
Once your order has left us, you will receive an email containing a number to track your order.
Our working days are Monday – Friday excluding Cyprus public holidays. Valid for orders placed Monday to Thursday before 2p.m. Orders placed on Friday before 2p.m are delivered on Monday, orders placed on Saturday and Sunday are delivered on Tuesday.
Customs duties do not apply to countries within the EU. For countries outside EU the customer will have to pay the duties allocated by the country and are not included in the price or shipping charges.As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise as to what amount this may be. It is important to note that customers living outside the European Union may incur local taxes and import duties, which may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed. These local fees are not included in the Retrovi invoice.
No additional taxes or customs duties are charged for articles that are shipped within the European Union.
Products will be delivered to the Client only. An identity card or passport must be presented to the courier service delivering the products, who will record such personal information as required. Upon the Client’s signing/accepting the relevant waybill, the Company will not accept any disputes pertaining to the delivery of the said products.
Delivery times are indicative and depend on the availability of products and the information supplied by the courier services. The Company does not take responsibility in shipping delays and changes to shipping schedules conducted by third parties or due to force majeure
If an order is unable to be fulfilled due to force majeure, the Company will undertake to inform the Client accordingly. The Company reserves the right to adjust shipping costs without prior warning but will be bound to the listed shipping costs at the time of the order’s submission. If the weight or the size of the order is heavier or larger than the permissible limits, the Company reserves the right to split the order into two smaller and separate packages.
In the event of a client’s refusal to or is unable to accept an order, the Company reserves its legal right to claim compensation for any costs incurred. In the event of products being returned to the Company due to an erroneous shipping address, the client foregoes the refund of the shipping costs.
The products will be delivered by Fedex. Our delivery charges depend on your shipping destination.
For estimated delivery charges press here.
For countries outside the EU an extra cost will apply for a customs export declaration.
The Company assumes no responsibility for any shortcomings observed in the availability of any products. In the event of any product not being available, the Online Shop will contact the client via e-mail or by telephone within seven working days to inform the client of the product’s estimated date of availability.
In the event of a product no longer being available, the Client may replace the said product with another, or may cancel their order and request a refund in accordance to the above stated terms. If an order is made up of available and non-available items, the Company will deliver and the Client is obliged to accept such items that are available. For non-available items, the above terms apply. The Company, in the event of a product not being available, is in no way obliged to extend to the Client any other compensation of any kind.
Returns on orders can only be made under the following conditions:
- Upon receiving a different product other than that ordered through fault of the company.
- Upon receiving faulty products or products showing natural wear.
In the event of any of the above, clients wishing to return the products, must do so within 14 days from the delivery date and after informing the company.
The company will accept returns when, apart from the above, the following terms are also met.
- The product is returned in safe packaging and is accompanied by the relevant sales receipt and invoice.
- The product is returned by courier. In the event of the product being lost in transit, the Customer cannot be credited the relevant refund. The Company does not accept responsibility for products that go missing during the return process.
- The product must be in the same condition as it was when received by the Customer; complete and without damage.
Upon receipt, the product will be examined by the Company to certify the mistake or the fault as described above. On condition that the products have been received and examined by the Company and a mistake or fault has been identified, the goods will be replaced by an identical product, or in the event of unavailability, it will be replaced by another product of equal quality and price. In the event of the customer not wishing a replacement, the Customer will be reimbursed financially to the value of the original purchase. The reimbursement will be done in the same way as the initial payment was made to the Company. Provided that the Company verified a mistake or fault as described above, and that all the above conditions have been met, the costs incurred for the return and the replacement of the products towards the client, will be met by the Company provided that the client uses the same courier service for the return of the products as the one used for its delivery.
Right to cancel – return the purchases
A Customer has a right, for any reason, to return distance purchases within 14 days from the delivery date. If the said order is for a large number of goods on the same invoice from the last delivery and if it involves a number of regular consecutive deliveries, from the first delivery. The period of 14 days expires 14 days from the day you received your goods. If this period expires on a non-working day, your deadline is extended till the next working day.
How to cancel a purchase
You must unequivocally inform the trader of your decision to cancel the purchase. It is not enough to just send the goods back. A withdrawal declaration (withdrawal form) must be filed and the Company is obliged to confirm the receipt of such declaration as soon as it is received. The Company has no liability if said declaration is not received. In the event of a customer not receiving confirmation of the receipt of the declaration, he/she is obliged to inform the Company immediately, as there could be a problem with the contact information the Customer has declared. The Company assumes no responsibility in the event that the customer mistakenly enters incorrect contact details and in so doing, making contact with him futile.
The customer must return the product in the exact state that it was received with all the forms that accompanied it and its packaging in excellent condition with a copy of the sales receipt and the invoice. The Customer must pay the costs for any shipping expenses incurred for delivering the item to the Customer and the costs of returning the goods. No refund on shipping.
You must send the unused goods back within 14 days from the day you inform the trader of your decision to cancel the purchase (withdrawal declaration).
Following the withdrawal declaration, the Company is obliged to reimburse the Customer within 14 days from the return of the goods, but can delay refunding you if we have not received the goods.
The Customer will be refunded in the same way as the original payment was made. The Company, once notified, shall not be liable for the way and the time it initiates reimbursement. Exceptions to the right of withdrawal are adopted as outlined out in the Consumer Rights Law of 2013 (N. 133 (I) / 2013) (which are presently in force)
The Customer is obliged to compensate the Company if he/she used any means other than those deemed necessary to determine the nature, characteristics and the function of the products during the time elapsed before cancelling the order.
In the event that the products are returned damaged or incomplete, the online store has the right to demand compensation from the customer, to the amount of which will be determined by the condition of the goods. The claims are to be unilaterally and unconditionally settled either partially or in full by the client.
LIMITATION OF LIABILITY
The Company, within the framework of its transactions on the Online Shop, does not take responsibility, nor will it compensate any damage or loss which could result from a cancelled, or for whatever reason, failure to or delay in execution of an order.
The Company does not guarantee the availability of the products on display in the Online Shop, but informs the Client of their availability based on stock lists, and, undertakes to promptly inform the Client in the event of any data change and the unavailability of products and in so doing is exempt from any other liability. The Online Shop contains the content (e.g. information, names, photographs and illustrations), the products and the services which are available online “as is”. The Company will not be held either civil or criminally responsible (indirectly, specifically or consequentially), which, without limitation, alternatively and/or cumulative results in a loss of profits, data, compensation, etc. a visitor may experience to the Online Shop or a third party for any reason related with the operation or not and/or the use of the website and/or the inability to provide services and/or products and /or information available from this and/or any unauthorised third party interventions to products and/or services and/or information contained therein.
The Client/User agrees and undertakes to use the services, information, and details on the Online Shop in accordance to the law and based on the rules of good faith and business ethics
All content available on the Online Shop, including the design, texts, trade names, trademarks, images, graphics, photographs, drawings, software, etc. are property of the Company our affiliates, our partners or our licensors, and are protected by the relevant provisions of Cyprus law, European law and international copyright laws.
Copying, transferring or creating a working content-based derivative, or misleading the public about the real provider of the Online Shop is strictly prohibited. The reproduction, publication, up-loading, announcement, transmission or any other use of the content in any way or through any means either for commercial or other uses is permissible only after prior written consent by the Company or any other Copyright holder. The names, images, logos and trademarks listed and which describe the Online Shop or the Company’s products or services or those of third parties are property of the Company or those third parties mentioned respectively and are protected under the relative trademark laws. Their use on the Online Shop does not constitute permission for them to be used by third parties in any way.
Retrovi is committed to protecting the privacy of our web site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you – for example delivery of orders, customer research or where we have your permission to do so. Personal details are utilized by the company in accordance to article 5 of the Processing of Personal Data (Protection of Individuals) Law of 2001 (138 (I) / 2001).
We will not sell your name, address, e-mail address, credit card information or any other personal information you have provided to any third party (excluding partners of our network of online services) without your permission.
The information that we collect from you may be transferred to, and stored at, a destination outside Cyprus. This transfer of information may be required in order to fulfill your order, process your payment details or provide other support services.
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use our security features to try to prevent unauthorized access.
If you wish to verify or modify the details you have submitted to retrovi you may do so by accessing your account information section or by contacting us using the contact information provided below on this page. We request proof of identity (e-mail address and password submitted upon registration) before we reveal information. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.
If the Client/User does not inform the Company otherwise, the Company will make use of the Client’s/User’s personal data to promote its products/services. www.retrovi.com will use Client/User data to send the Company’s newsletter. Clients/Users who do not wish to receive the Company newsletter and who want to be removed from Company’s e-mail mailing list, can inform the company using the ‘communication form’ on the website
The law applicable to relations between, website user-client-visitor and the website itself or the Company is that of the Republic of Cyprus. The authority to resolve any disputes that may arise between the parties are the Courts of the Republic of Cyprus.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments linking to this Web site.
For further information or complaints please contact us on 99 654012 or email us on [email protected].
01Diogenous street, 2404 Egkomi,
E-mail address: [email protected]
Online Shop customer support service: 99 654012